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Frequently asked questions

Please check this FAQ first before contacting us.

Hot Topics

My account

1. WHow do I create an account?
2. I forgot my password, what should I do?
3. How can I update my account details?
4. How can I delete my account?
5. How can I benefit from membership advantages?
6. I am experiencing security issues with my account, what should I do?
7. Can I shop without creating an account?
8. What are the benefits of having an account?
9. Is my personal information safe?
10. Is there a fee to create an account?

Ordering

1. How do I place an order?
2. Can I change or cancel my order after placing it?
3. How will I know my order has been confirmed?
4. Can I track my order?
5. Do you offer same-day shipping?
6. What should I do if I received the wrong product or a damaged item?
7. Can I order products as a guest?
8. Are the prices on the website including VAT?
9. How do I know if an item is in stock?
10. Do you accept international orders?

Fall Guard

1. Is the device ready to use when I receive it?
2. Can I use the device for sport?
3. Can I wear the device while sleeping?
4.Can I use the device in the bathroom?
5.Can I wear the device under my clothes?
6.Can I wash the device?
7.Can I reuse the device after an inflation?
8.Does the product can protect the hip bones?
9.Whether there is a risk of rebound after the airbag deployed and falls to the ground?
10.Is there a weight limit?
11.Is there any other designs for the device cover?
12.Is there any age limit for users?
13.How long can i use it after charging?
14.How long is the battery’s working life?
15.Can I wear this device to take buses, subways, high-speed trains or airplanes?
16.Is the device heavy?
17.Does the product have a warranty period?
18.Can I return if the size is not suitable?
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